Frequently Asked Questions
What is Mohair?
Mohair is the luxurious fiber produced by angora goats. In silky ringlets, mohair is sheared twice a year in the spring and fall. Stronger than similarly sized steel with moisture wicking and temperature regulating properties, mohair is a super fiber.
Machine wash in cold water and line dry or tumble dry with no heat.
What does "Caprine" mean?
Caprine (kuh-preen) is the scientific name for goats.
Since we raise angora goats for mohair, this was the perfect brand name! Our horn logo is also symbolic of our goats. Did you know angoras have horns?
Is mohair, wool?
Angora goats produce mohair. Sheep produce wool.
Orders, Account, & Payment
How do I make an account with CAPRINE?
We are so glad you want to create an account with us! You will have the option to create an account with CAPRINE when you check out. You can also click on “sign in” on our website where you will have an option to create an account. Having your own account will provide you with easy access to info about your orders such as shipping details, as well as CAPRINE news and exclusives.
Which payment methods are accepted?
Caprine accepts payments from all major credit cards and digital wallets (Apple Pay, Google Pay, Meta Pay, Amazon Pay, PayPal), as well as payments through Shop Pay.
Can I make changes to my order after it has been placed?
If the order has not yet been shipped, we will make every effort to find a solution for you. Please send us an email ASAP to email@example.com
How do I track my order?
After an order is placed, you will receive an email confirmation with your order number and details. You will receive a shipping confirmation email when each item ships from your order. You can also log onto your account and check your order status there.
What is your return policy?
When will my order ship?
You can expect your order to ship within 3 business days of it being placed. You can always check your order status in your CAPRINE account.
What is your policy on lost, damaged or stolen packages?
We are not responsible for items lost, damaged or stolen in the mail. If a shipment has been sent but is not received, please use the provided tracking number to track the package and contact the shipping service (USPS, UPS, FedEx) for additional information and/or to file a claim for the stolen item(s).
Do you ship internationally?
Yes we do!